Meet Paws + Hooves

We believe in transparency and flexibility. Here you will find everything you need to know about deposits, payments methods, cancellation policies, and service fees---so you can book with confidence and peace of mind.

What is our payment policy? A deposit is collected at the Meet & Greet, and final payment is due at the end of the service.

What forms of payment do we accept? We accept cash, checks, Zelle, Venmo, Apple Cash, and PayPal.

Is there a cancellation fee? Cancellations made 48 or less before service may be subject to a fee.

Do we charge for mileage? A mileage fee applies for locations 50 miles or more from our home base, to cover travel time and expenses.

• First 20 miles round-trip: Included in service price.
• Over 20 miles round trip: $0.50 per mile will be charged.
• Over 50 miles round-trip: $0.65 per mile will be charged.

What happens if there's a medical emergency while you are away? If a medical emergency arises, we will contact you right away. If we cant reach you, we'll reach out to your preferred  veterinarian or seek immediate care to ensure your pet's well-being. We ask that you provide up-to date emergency contacts and veterinary details.

Will visits still happen during bad weather? Yes--we care for your pets in all kinds of weather. However, during sever or dangerous conditions, visit times may be adjusted or services modified for safety. Your pet's comfort and our sitter's safety always comes first.

How far in advance should you book pet sitting services? We recommend booking at least 1-2 weeks in advance, especially during holidays or busy seasons. Lat-minute requests may be accepted  depending on availability. You can contact us through our website, text, of email to schedule.

Do you need to schedule a meet and greet before services begin?Yes! We require a complimentary meet and greet for all new clients. It's a chance for us to meet you and your pets, go over their routine, and make sure everyone feels comfortable before care begins.

How do we access your home, and what is our key policy? We accept keys, lockbox codes, or garage codes. Keys are securely labeled and stored. If we are unable to access your home due to client error or a lost key, a lockout fee may apply. We recommend a backup key or lockbox whenever possible.

What if your pet has special behavior needs or is aggressive? We understand that every pet is unique. However. for safety, we may decline service if a pet shows aggression or cannot be handled safely. Please share any behavioral concerns or special handling instructions during your meet and greet.

Do you offer services on holidays or outside normal hours? Yes! We are happy to care for your pets on holidays or during early morning/late-night hours when available. A small holiday or after-hours fee may apply. Major holidays include New Year's Day, Easter, Memorial Day, July 4th, Thanksgiving, and Christmas.

How long are our visits, and when we will arrive? Visits typically last 20-45 minutes, or based on your pet's needs. We schedule visits within a 1-2 hour window to allow flexibility for travel, weather, and individual pet routines.

Do your pets need to be vaccinated or meet health requirements? Yes, for the safety of your pets and others, we ask that all pets are current on vaccinations and free of any contagious illnesses or parasites. Be sure to let us know about any health issues or special care needs.

Will we share photos of your pets online? With your permission, yes! We love sharing cute moments on our website and social media. If you would prefer your pet's photos remain private, just let us know--- your wishes will always be respected.

Is your personal and home information kept private? Absolutely. Your privacy and trust are important to us. All client information, keys, alarm codes, and home access details are kept confidential and secure. We never share or discuss your personal info.