Paw Points Loyalty Program
Because we love our clients (and their pets)!
The more services you book with us, the more Paw Points you earn.
Frequent bookings, longer trips, and recurring visits help you earn Paw Points even faster.
Welcome Bonus:
All new clients receive 2 Paw Points after their first completed multi-day booking.
Our Paw Points Loyalty Program rewards our loyal clients with discounts, perks, and even free visits.
How Paw Points Work:
- Earn 1 Paw Point for every completed multi-day service booking (2+ consecutive days), enrichment services, & select premium add-on services.
- Multiple visits within the same day (2 or more visits) count as one service day toward Paw Points.
- Every 5 completed Flexible Drop-In Visits earn 1 Paw point.
- Paw Points are awarded once per completed service booking, not per individual day or visit.
- Overnight Stays earn 2 Paw Points per completed stay.
- Referrals that book services earn 3 Paw Points.
- Bookings of 3 or more services scheduled at once earn +1 Bonus Paw Point per service booked (in addition to regular Paw Points)
- Extended Stay Bonus: Trips of 7 or more consecutive days earn +1 Bonus Paw Point.
Rewards:
*Ultimate Reward*
45 Paw Points = One FREE Standard Care Visit (1 day - up to $50 value)
Paw Points:
- 25 Paw Points = $30 off your next booking.
- 20 Paw Points = $25 off your next booking.
- 15 Paw Points = $15 off your next booking.
- 10 Paw Points = $10 off your next booking.
- 5 Paw Points = $5 off your next booking.
Extra Perks:
- Birthday Treats: Pets receive a small gift or treat during their birthday month.
- Priority Booking: Loyalty members get early access to holiday and after hours scheduling.
- Surprise Bonus Days: Double Paw Points offered a few times each year.
VIP Paw Preferred Program
Ask us how to qualify.
For our most frequent clients, we also offer a VIP Paw Preferred Program, which includes priority scheduling, exclusive perks and additional loyalty benefits. (see details below)
The Fine Print:
- Paw Points are earned per completed service booking, not per individual day or visit.
- Paw Points apply to completed services only.
- Paw Points are earned on bookings of 2 or more consecutive days.
- Flexible Drop-In Visits are tracked separately from multiple-day service bookings.
- Select premium add-on services may qualify based on time, complexity, and level of care provided for Paw Points.
- Bookings that are shortened or canceled after scheduling will not qualify for Paw Points.
- Points never expire as long as you have at least one booking per year.
- Points cannot be combined with other discounts, but can be applied to any service.
- Points are tracked automatically by Paws + Hooves.
- Paws + Hooves reserves the right to determine qualifying services within the Paw Points Program.
Preferred Paw--
VIP Loyalty Member
Exclusive Loyalty Tier
Preferred Paw--VIP Loyalty Tier:
Our Preferred Paw VIP Tier is reserved for our most dedicated and trusted clients. Members receive exclusive perks, occasional member-only service rewards, and enhanced booking flexibility on our most-booked services -- including all of our overnight stays and regular pet care packages.
This tier is our way of saying thank-you for your continued loyalty and for trusting us to care for your pets like family.
VIP PERKS:
- VIP Priority Booking During Peak Seasons
- Complimentary Basic Enrichment Upgrades on Select Visits
- Early Access to New Services & Special Events
- Exclusive Members-Only Offers
- Bonus Paw Points During Select Promotions
- Complimentary Add-On Services During Select VIP Promotions
- Exclusive Seasonal Appreciation Gifts
- Surprise VIP Appreciation Rewards Throughout the Year
About the Preferred Paw VIP Program:
Our Preferred Paw VIP Tier is designed to provide premium value and appreciation for our most loyal clients -- without relying on permanent discounts or coupon- based pricing. Instead our program focuses on meaningful perks, priority benefits, and elevated service experiences. Members may also receive complimentary or discounted enrichment experiences throughout the year as part of exclusive VIP appreciation promotions.
How Our VIP Program Works:
- Core VIP Benefits: Bonus perks, experience upgrades, and enhanced booking flexibility on our most-booked services. Example- priority booking, complimentary basic enrichment experiences, occasional enrichment upgrades, and bonus loyalty points.
- Occasional VIP Appreciation Rewards: Seasonal or members-only bonuses offered at select times throughout the year. Example- seasonal double-point opportunities, surprise rewards.
- Optional Bundle Rewards: Special booking incentives may be offered during travel-heavy periods or select promotional windows. Example- appreciation perks that may be offered during travel-heavy seasons, such as bonus loyalty rewards or complimentary add-ons when multiple services are booked within same period.
In addition to earning discounts and rewards through our standard Loyalty Program, our Preferred Paw VIP Tier provides added premium value through meaningful perks, priority benefits, and elevated service experiences -- rather than relying only on traditional discount-based incentives.
Our goal is to keep Preferred Paw feeling:
- exclusive
- relationship-based
- high-value
- premium brand aligned
--- while rewarding the clients who continue to trust us to care for their beloved pets.